Telicom offers a range of customized videoconferencing training programs and courses for users and administrators. This is to foster adoption within your organization and help you gain critical knowledge in video conferencing and video infrastructure.

Whether you are completely new to videoconferencing, want to make video ubiquitous among your teams, or need an upgrade on specific technology, our trainers can work with you to provide a hands-on and interactive course. This, in a context of an immediate and tangible return on investment.

Our trainers will adapt their training courses according to your objectives and business needs. Training can take place in most cities in Quebec province and can address small or large groups, any level of videoconference and users or administrators.


Telicom offers user training for organizations new to videoconferencing, with half-day, full-day or multi-day courses that can be organized on a site with videoconferencing equipment or in a location chosen by Telicom. This training may include, among others:

  • Basics of using a system, including making calls, turning off microphones, controlling cameras, etc.
  • File sharing and presentations
  • Cloud, BYOD (Bring your own device) and mobility sessions
  • User adoption, business benefits of video conferencing, scenarios and ROI sessions
  • Focus on a particular product from Cisco, Zoom, Microsoft or Google

In addition, Telicom offers low-cost refresher training with all maintenance contracts. This training is ideal for small groups and administrators to help them understand how videoconferencing can and should have an impact on their business.

Refresher training is normally done via video to encourage its use. It includes several elements, such as: how to use basic or more advanced features, such as recording, streaming, screen sharing, file sharing, etc.

If you have a maintenance contract with Telicom, contact us to book a session. If you do not have one, contact us for more information on getting one.